The Role
We are looking for a “hands-on” Cloud Network and On-prem Engineer. The position will be part of the Network Triage and Troubleshooting Team (NTT), which is responsible for the triaging and troubleshooting of high severity issues that impact Fidelity Investments and our external customers. The issues range from network down devices to application slowness, connectivity problems, Storage issues, network blips etc. The ideal candidate should have a deep understanding of fundamental networking technologies, network security, software-defined networking, infrastructure as code, extensive experience with at least one CSP.
The Network Triage and Troubleshooting Team is made up of engineers with the philosophy of, we need to identify and mitigate the issue as quickly as possible to provide the best customer experience. If you love to continuously learn, create, and improve, then this might be the challenge you’re looking for. If your long-term goal is to have fun with technologies outside of traditional networking like serverless, ML, AI, then we might be able to share in the fun!
Team
Fidelity’s Enterprise Network Triage and Troubleshooting (NTT) Teams mission is to identify, mitigate or resolve any issue impacting Fidelity’s internal or external business. The work you deliver will enable and secure the reputation Fidelity has as a top leader in the business and our ability to deliver first in class reliability and uptime for all Fidelity business.
The Expertise and Skills we’re Looking For
- 10+ years of experience in IT infrastructure, security, and architecture
- Infrastructure software development and automation skills Python
- Proven experience with virtual network and security constructs of AWS and/or Azure
- Cisco CCNA/CCNP/CCSE Desirable
- Network security experience and certifications a plus
- Expertise in cloud networking and security constructs (DMZ)
- In-depth knowledge of AWS or Azure cloud technologies
- Proven in-depth knowledge of IP routing, firewalls, load balancers, proxies, and DNS
- Knowledge of cloud PaaS service integration
- Experience with ITSM practices (Change/Incident/Problem)
- Advocate for and practitioner of infrastructure-as-code
- Python/Ansible/SDN Programming
- Strong problem-solving and troubleshooting skills
- Excellent oral and written communication skills
Dynamic Working
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.
Company Overview
Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at FTSJobs.com.
We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.
Information about Fidelity Investments
At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.
Fidelity Investments and Fidelity TalentSource are equal opportunity employers.
Job ID: 176822
