Position Overview
The Salesforce Administrator will be responsible for helping enhance our Salesforce org by providing customer service, implementing best practices, and developing new solutions to unique business problems as well as providing premier technical support to select group of client-facing associates.
This individual will work directly with our internal customers, business partners, cross company technologists and analysts to assist with Salesforce support, problem solving, and building processes to drive user adoption and increase productivity.
In this role, we place a high value on serving our customers, who are client-facing associates and in direct support of accomplishing our business objectives. In addition to technical expertise, we expect a high attention to detail, outstanding customer service, and the ability to build a rapport with the customer.
Associates are expected to be contributors to a positive workplace environment and demonstrate a strong commitment to teamwork and shared success. They are expected to own their professional development plan and acquire additional skills that ensure continued growth in and effective contribution to the organization.
Responsibilities
Contribute to the team by:
- Helping to manage, prioritize, and escalate internal support requests
- Resolving issues and supporting new or enhanced functionality requests brought by end-users
- Performing User Acceptance Testing for both new and ongoing development projects
- Participating in change management efforts to improve our Salesforce implementation
- Contributing to keeping our Salesforce instance aligned with best practices
- Experience supporting Microsoft Windows 10 & Office O365
- Outstanding customer service and interpersonal skills
- Excellent written and verbal communication skills
- Experience supporting remote workers in a corporate environment
Qualifications of Salesforce Administrator
- Salesforce Administrator Certification
- 3+ year experience as a Salesforce Administrator
- Bachelor’s Degree or equivalent related experience in business or technology
- Ability to work with stakeholders to understand business needs, document requirements, and design logical, scalable solutions
- Strong desire to learn and implement Salesforce best practices
- Excellent organizational skills, time and project management
The hourly pay rate range for this position is $50.00-86.33 per hour.
Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.
Company Overview
Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at FTSJobs.com.
We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.
Information about Fidelity Investments
At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.
Fidelity Investments and Fidelity TalentSource are equal opportunity employers.
