Talent Acquisition Operations Associate

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Talent Acquisition Partner to work in Westlake, TX.

The hourly pay rate range for this position is $25-$27 per hour.  
Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

The Role 
As a Talent Acquisition Operations associate, you will partner with Talent Acquisition Partners, Account Managers, and the business to support the offer and pre-onboarding phases of the recruitment life cycle. Fidelity Talent Acquisition’s goal is to ensure every candidate at Fidelity has an exceptional experience entering Fidelity, and the TA Ops team plays a significant role in delivering that experience.  
 

• Create job requisitions for Fidelity hiring manager’s full time roles for job postings. 

• Prepare offer letters and onboarding documents based on information provided by the Talent Acquisition Partners. 

• Monitor candidate progress through the recruiting process to ensure timely completion of tasks and documents. 

• Act as the candidate’s point of contact for all questions related to the onboarding process and provide guidance with high levels of customer service. 

• Respond in a timely and professional manner to unexpected situations 

• Schedule new hire appointments with attention to detail and understanding of the overall onboarding deadline requirements. 

• Maintain confidentiality of highly sensitive data and information, and be a trusted partner to Talent Acquisition Partners, HR Partners, and other business partners. 

• Develop strong partnerships and relationships with internal groups to collaborate successfully in onboarding new hires and improving the candidate experience. 

• Partner closely with Talent Acquisition Partners, staffing, and account managers to facilitate seamless requisition creation, offer letter extension, and onboarding of new hires. 

• Leverage Staffing expertise, organizational knowledge, and sound business judgment to contribute to the business and build credibility with candidates, clients, and business partners 

• Contribute or own ad hoc projects as needed. 

The Expertise and Skills You Bring  

• Bachelor’s degree preferred 

• Customer service experience required 

• Excellent interpersonal and communication skills and the ability to work effectively with a diverse workforce 

• Ability to take care of candidate needs while following company procedures 

• Demonstrates ownership to resolve candidate issues and provide appropriate solutions 

• Ability to empathize with and prioritize candidate needs 

• Experience in a fast paced, high energy environment 

• Ability to handle difficult situations with high standards of professionalism and confidentiality  

• A high aptitude to learn new things quickly and adapt to new situations 

• Willing to take initiative and work independently  

• Self-motivated individual with a high attention to detail and ability to prioritize  

• Aptitude towards collaboration and teamwork 

• Highly organized and efficient; skilled at multi-tasking 

• Experience using MS Office, including Outlook, Excel, Word 

• Experience using SharePoint and OneNote is a plus 

• Proficiency in web-based recruiting systems preferred  

• WorkDay experience is a plus 

• Exposure to various compensation package structures including cash, variable pay, other incentives is a plus 

  
The Team 
Fidelity Talent Acquisition is focused on attracting the best talent to the firm to help drive the best business results. Talent Acquisition Operations’ main responsibility is to drive the post offer process for all candidates and provide a smooth, easy experience into employment Fidelity Investments. On the Talent Acquisition Operations team, we ensure all new hires are treated well, receive the attention they need, and are onboarded to the firm as accurately as possible. At Fidelity, our greatest asset is our people, and we focus on providing our qualified talent with a seamless, exceptional onboarding experience.  

Company Overview

 
Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at FTSJobs.com.
We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.

Information about Fidelity Investments

At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.

Fidelity Investments and Fidelity TalentSource are equal opportunity employers.