UX Designer

The Role

Fidelity Investments is looking for a User Experience Designer who is passionate about their craft and improving employee digital experiences. As a member of the Digital Workplace Experience Chapter Area, you will keep the end user at the center of everything we do, ensuring we are delivering world-class digital end-to-end experiences for our associates and customers. You will sit with other designers and user researchers within the Digital Workplace Experience Chapter Area and be aligned to an interdisciplinary squad.

Team

As a member of the Digital Workplace team within Enterprise Technology, you will be working in a collaborative, dynamic, and creative environment at Fidelity Investments. You will have the opportunity to be immersed in work across the organization, engage with and influence leaders, while solving some of Fidelity’s most critical business issues.
The vision of Digital Workplace is to ensure associates have the right digital tools, training, and support to do their best work. We will do this by owning the associate digital experience for the firm, focusing on capabilities (rather than on tools and vendors), using a test-and-learn approach, crafting more effective rollout and adoption experiences, and paying close attention to every detail in the “last mile!”

The Expertise and Skills You Bring

Experience

•  5+ years of UX or related experience is preferred
• A certificate/degree or equivalent experience in a related field such as interactive design, architecture, industrial design, graphic design, or human factors is preferred
• Experience working on agile teams delivering value in digital products preferred
• A digital portfolio we can review online is required

Skills

• Experience with design skills, which might include visual, conversational, information architecture, prototyping, strategic design methods (such as design thinking), user research, or writing
• Effective communication skills, as a writer, presenter, and facilitator
• Familiarity with the value of design systems
• Distilling qualitative and quantitative feedback to unearth recurring themes and promote data-driven design decisions
• An unwavering curiosity to ask why

UX Designers typically:

• Manage the definition of the design work and deliver business outcomes across multiple product teams, with some guidance and coaching
• Have an opportunity to work with accomplished, experienced designers across Fidelity and build your skills as you go
• Partner with user research to understand the customer problems to tackle
• Partner with the product owner to help advise product strategy
• Work across the organization to drive consistent customer experiences
• Contribute to the culture of the Digital Workplace Experience Chapter Area (user research & UXD)
• Provide design and product thought leadership

Dynamic Working

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

Company Overview

Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at FTSJobs.com.

We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.

Information about Fidelity investments

At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.

Fidelity TalentSource’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

Fidelity Investments and Fidelity TalentSource are equal opportunity employers.